Virtualized communication isn’t anything new, but with the changes we’ve been experiencing, industries across the Philippines and the world saw not just a rise in usage but also heightened appreciation over softwares and apps that allowed people to reach one another regardless of where they are. This pushed companies to invest bigger and wiser in terms of the technologies they install in their workspaces to maximize employee productivity and business success.
The Philippine Computer Society (PCS), the longest existing professional association of computing and information technology professionals in the country, recognized this need right away. Partnering with Globe Business in 2020, PCS has been able to benefit from utilizing the video communications program, Zoom, as a means to communicate with its members anytime anywhere online.
“Globe Business and Zoom came to PCS at a challenging time,” said Mr. Titus Manuel, Board of Trustee In-Charge of PCS. “Our traditional bread and butter of live events for members and partners came to a sudden halt. COVID-19 and lockdowns disrupted our business operations, with no public meetings and people working from home. Globe Business and Zoom gave us an opportunity.”
Empowered by Globe Business, PCS utilizes Zoom Cloud Meetings, which offers free and professional plans to any company. With the free plan, 100 concurrent participants are allowed 40-minute video conferences. The pro account (an add-on feature), which PCS has been sponsored with, can hold up to 500 participants with unlimited time duration.
“With the sponsorship and technical assistance, PCS-V was born. V for Virtual, our new platform,” added Mr. Manuel. “It worked like magic. Not only did it put us back in business, but it also made our long-time dream of nationwide meetings possible, even reaching outside the country with attendees from the Middle East, Australia, and USA.”
Aside from global meetings, town hall forums, and team huddles, PCS has indeed maximized their partnership with Globe Business. Over the past year, they have also been able to invite their members to take part in online learning sessions, such as in Tech Advancement and Data Privacy, and programs such as Virtual Tech Talks, where Mr. Bradley Pineda, Finance Industry Manager of Globe Business MSME Group, co-presented an Executive Briefing on Information Security.
“At the time we needed someone, Globe Business was there. It did not only provide us with Zoom accounts but also with technical speakers that added value to our programs,” Mr. Manuel said. “Today we are venturing into Professional Certification for Information Security, Non-Technical Skills for IT Professional (EQinIT), all with some form of technical and marketing assistance from Globe Business.”
Online communication across organizations and locations has never been this easy. With Globe Business, companies and businesses no longer need to look far for dependable ways to do such. With the features of Zoom Pro, they can enjoy seamless virtual meetings, events, and programs, surpassing geographical boundaries in this pandemic. Strengthening organizations by connecting people is not only made more possible, but also more fruitful.
Save up to Php 15,000 per month with our new Direct Internet and Zoom bundle! Visit this link to enjoy uninterrupted virtual meetings for you and your team.
Investing in digital solutions may seem like a daunting step due to the perceived complexity and steep costs of integrating it into business operations. However, Globe Business, in partnership with the Philippine Software Industry Association (PSIA), assures micro, small, and medium enterprises (MSMEs) that there are affordable solutions that can boost and protect their business especially during challenging times.
Along with other expert panelists from the ICT industry, Globe Business participated at the recently held PSIA Fireside Chat on “Digital Transformation for SMEs” to provide an in-depth look at how digital solutions play a role in addressing operational, marketing, and security challenges brought about by the pandemic and in creating business growth and efficient systems for MSMEs in the Philippines.
“We are committed to help MSMEs realize the value of investing in new technology or digital tools: how it allows them to reach new customers, increase engagement with existing clients, and facilitate collaboration among their staff and employees while streamlining operations, leading to overall business growth and optimistic performance,” said Anne David, Marketing Acquisition Head, Globe Business MSME Group.
During the virtual learning session, the different ICT experts identified some of the key challenges MSMEs face today such as declining customer engagement, limited financial service accessibility, outdated operational processes, and cybersecurity threats, to name a few—which continue to hamper their growth and success. However, they were quick to point out that these issues can now easily be addressed with the rise of digital technology shaping the world today.
According to Jowie Alcala, Business Development Manager for Rhipe PH, one of the leading cloud solutions distributors locally, “digital automation is imperative for businesses to grow because this allows us to allocate the time that was used for answering customer inquiries to strategizing and developing plans for the business.”
Caloy Ang from Suds Premier Franchising Corp. echoed, “businesses that survived [the pandemic] were the ones who were able to provide excellent customer experiences through digital channels. It is important that we are able to quickly respond to customers’ inquiries especially when they need us most.”
Globe Business, through its affiliate Globe Labs, offers various API solutions to facilitate faster communication and increase engagement between businesses and customers. Some of the solutions include the SMS API, Voice API, and Sponsored Access API.
MSMEs were faced with the challenge of working around social distancing measures enacted by the government. To cope with the ever-changing mandates, businesses turned to online digital payment to sustain operational efficiency.
Through GCash’s Powerpay Plus Platform, companies can transition from tedious manual payroll systems to enjoying a fast, secure, and easily accessible digital payroll solution for salaries, allowances, incentives, and more. On top of that, customers can also conveniently transact with MSMEs through GCash.
In fact, one of the panelists pointed out that their most utilized mode of payment is GCash because of its convenience. Their customers pay them through the app and they transfer the money into their bank account, giving them the flexibility to access their money anytime and anywhere.
As remote work continues to be the norm, it is imperative for organizations to foster an environment where employees can continue to collaborate and see-through projects together even while apart. This is made easier and more efficient with Globe Cloud Solutions, allowing enterprises to quickly adapt to shifting workflows because processes remain the same, files and services continue to be accessible, and resources are intact despite weather or mechanical interruptions.
MSMEs can also utilize cloud-based productivity solutions, some of which you may check out here. These applications store information and run servers on the cloud so users can access them anytime without installing them in their machines
Now that everything’s becoming more digital, it is more important now than ever for companies to stay vigilant and proactively protect their business and customer data from any vulnerabilities. Cyberattacks can easily be triggered these days by innocently clicking on spam emails from unsecure or public networks, compromising confidential data and important company information in a snap.
Partnered with the best global cybersecurity providers, Globe Business offers a holistic suite of cybersecurity solutions and services that help enterprises identify, protect, detect, respond, and recover from cyber threats to avoid severe damages to the income and reputation of the business.
“Technology should be an organization’s best friend especially during this point in time. By investing in digital solutions, businesses can reach more customers while saving on cost and keep the operations running regardless of what will happen,” said David.
To learn more about the exciting products and services Globe Business offers, sign up at https://go.mybusinessacademy.ph/ICTMonthOffers-PSIAArticle.
Today’s evolving business environment challenges companies to adapt and pivot on a dime, using technology. Any company that wants to thrive needs the agility and speed to do so, as well as the powerful connectivity and digital tools to enable the shift.
Recently, Globe myBusiness collaborated with the Philippine Software Industry Association (PSIA), a longtime partner and local technology industry driver, to share with the organization’s membership a broader understanding of the role technology plays in business success.
At the PSIA’s 4th Town Hall Meeting themed “Food, Clothing, Shelter, Connectivity: The New Basic Needs,” Globe myBusiness led discussions on the importance of connectivity that would help MSMEs transform their operations into functioning digital businesses, an especially crucial transition now that COVID-19 lockdowns have shuttered some companies and severely hampered others’ ability to still operate.
“The ability to respond to change is key to success these days, and that success is made possible thru digital transformation. Now is the time to understand how technology keeps your business agile and ready for anything,” said Marvin Montes, Director-Sales Head of Globe myBusiness, in his keynote message.
During the onset of the pandemic, a majority of SMEs were forced to navigate “unfamiliar territory” as businesses shifted online. Businesses had to pivot from traditional ways of doing things, as accelerated digitalization and an increased consumer demand for online services forced them to accelerate their own digital transformation efforts.
The increased demand from businesses for internet services and digital tools has made it abundantly clear that connectivity plays an essential role in ensuring continuous operations for almost any business today.
At the event, Montes explained that aside from having good connectivity, organizations must also leverage digital tools in order to create a robust business continuity plan (BCP). A BCP will allow the business to respond to incidents immediately and mitigate any further disruptions to operations. Having a BCP also allows businesses to minimize financial loss; and to maintain critical functions and services at an acceptable level for customers and stakeholders.
“Digital tools are a powerful means to ensure the continuity of business operations. From various communication channels such as e-mail and messaging apps, video conferencing, and cloud solutions—these tools are driving more seamless collaboration between business owners, partners, and employees despite today’s current limitations,” added Montes.
Leveraging digital technology helps businesses plan for and mitigate crises and, when they do occur, help streamline operations and improve crisis response.
With its expansive ICT portfolio, Globe myBusiness has been a steady partner of IT businesses and MSMEs in their journey to digital transformation, helping them put up solid IT infrastructure that enables seamless operations and enriches customer service.
“As a leading telco in the Philippines, Globe is actively driving digital transformation in the country, and so Globe myBusiness is the perfect partner to help MSMEs learn how to use technology to thrive in our new business environment.” confirms Jonathan De Luzuriaga, PSIA President.
Businesses looking to jumpstart their recovery can tap Globe myBusiness to help address their pain points and select the connectivity and business continuity solutions appropriate for them. To know more about the internet and data solutions offered by Globe myBusiness, visit https://go.mybusinessacademy.ph/ICTMonthOffers-PSIAArticle.
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