Digital transformation has never been more necessary to daily life than it is today. Since the pandemic occurred, businesses have continued to migrate to online platforms, highlighting the ever-growing need for automated information and communication technology (ICT) solutions. For businesses to succeed in this current environment, they need to invest in ICT that will improve communication, privacy and security, and overall connectivity.
Software developers in particular come face to face with new challenges, the most pressing of which is the growing demand for the products they create. Globe Business rises to this challenge by devising suitable solutions that make workflow not only more efficient, but also safer for developers and users who access the programs they create.
Since the pandemic has only accelerated the speed with which organizations are adopting new technologies, the shortcomings of traditional internet connections have come to the forefront. Globe Business addresses these worries through direct, secure connections for busy offices.
“Dedicated connectivity or Direct Internet is a game-changer for growing businesses. Whether you’re in tech, healthcare, education, retail, finance, etc., connectivity is really now a necessity. Most especially for tech companies and software developers who use and develop their own platforms and systems, having a dedicated bandwidth is a top business need,” discusses Nikki Ebrada, Infocomm Marketing Lead of Globe Business MSME Group, during the talk “Reducing Latency For SaaS Through Connectivity and Automation” at the online SOFTCON.ph 2021: RESURGENCE attended by leaders and innovators in the software development industry.
Direct Internet eliminates latency typically experienced in wired broadband connections. Instead of sharing a pipe with other businesses accessing information online, Direct Internet gives a team its own dedicated internet connection that lets users fully utilize their subscribed bandwidth.
Direct Internet eases the pain points software developers encounter with insufficient connections, from the inability to transfer high volumes of data to having multiple users on the internet simultaneously.
Along with reliable and dedicated connectivity, software developers also need efficient and automated methods of responding to business needs as employees continue to work from home. Application programming interfaces, or APIs, enable them to keep businesses connected to both employee and consumer, with no fuss.
These are just a few of the pay-per-use APIs from Globe Labs that developers can use to streamline business interactions.
Globe Labs’ Business Development Manager, Diego Garcia, talked about the business problems solved by automation through Globe Labs APIs at SOFTCON.ph: “Electricity forever changed the way businesses work, and connectivity is the electricity of today. If employees in a remote working environment need connectivity wherever they are, how do we provide this to them? How do we allow businesses to provide for their employees and customers?”
One application of Globe Labs APIs is Load Up, a platform that lets businesses disburse Globe/TM load to thousands of recipients. Globe also eases communication using its own Interactive Voice Engagement Solution (IVES) and M360 to disseminate information and surveys to customers and perform welfare checks on and give announcements to teams.
Globe understands that an organization is never truly secure unless every member of the organization has a good grasp of data privacy. This is why Globe Business offers ADPRIMAS, or Automated Data Privacy Management Solution, which educates employees on principles of data privacy through reports and training materials.
“It assesses the level of competence of everyone, from the management to the security guard because there’s got to be a meeting of the minds between the technical people and the guys who are going to use it. You may be talking from different aspects as far as privacy is concerned. You must be on the same wavelength and understanding,” discussed founding chairman Titus Manuel of the National Association of Data Protection Officers of the Philippines at the 2021 SOFTCON.ph.
ADPRIMAS supports the Data Privacy Team and Human Resources Department through timely information and assistance. The data provided allows the Team and Department to address points for Privacy Compliance and Management improvements. This is made possible through summary reports of assessment results and a marketplace of eLearning Courses (Consultant/Instructor Assisted). They are vital for the needed privacy competence upgrade for every employee in the institution.
Globe Business also boasts of resources to support its partners as they use Globe Business ICT solutions, first through their training-as-a-service (TRaaS) offer. The group also has Globe Business Academy that gives users access to business tools, hacks, and expert advice; and, finally, an exclusive program named Upstart, which rewards MSMEs with exclusive perks and benefits.
When strong connectivity, automation tools, sufficient data privacy knowledge, and access to knowledge and training work hand in hand, businesses are in the best position to thrive amidst rapidly evolving times. Globe Business provides all these for software developers to support organizations in digital adoption.
Learn more about Globe Business’ solutions for software developers and other innovations here: glbe.co/infocomm.
The pandemic forced many businesses like Northeast Business Solutions to make the transition from office-based operations to hybrid work set-ups. This required them to search for fast and reliable internet services.
Based in Norzagaray Bulacan, Northeast Business Solutions started its operations in 2016 as a service provider developing and implementing human resources information system (HRIS), timekeeping, and payroll system solutions. The company aims to bring the best software solution and superior customer experience to different business industries, particularly business process outsourcing (BPO) companies, hospitals, and security agencies in Metro Manila and even Visayas and Mindanao.
Before lockdowns, Northeast’s employees used to meet with their customers face to face often to present sales pitches and conduct live implementations. But when the COVID-19 hit, they had to shift to remote work. Despite being back in their office, they no longer meet face-to-face with customers and instead communicate online.
That’s why founder and CEO Michael Sta. Maria worked hard to help his employees make the transition easier by providing them with the necessary tools such as a stable and reliable internet connection. During his search, he knew what he was looking for: his chosen service provider “needs to be reliable and have great customer service.” He wanted an internet service provider who can assist him and his business with any digital needs with only a few notices — maybe even just a call away. And he found these needs fulfilled with Globe Business.
With the help of Globe Business, Northeast Business Solutions has been able to digitally transform their operations through “great after-sales [support] and reliable services such as direct internet, cloud, and SMS API.”
According to Sta. Maria, he only needs to send one text to his account manager, and she’ll immediately reply back with the perfect Globe Business product that fits his need. “Pag may concerns ako sa products, whatever, sa billing, technical… Isang text or chat ko lang kay Miss Ana, ang aking account manager, talagang may response,” he said. “With Globe, talagang very satisfied ako sa after-sales [support]. Wala akong masabi.” Hence, for Sta. Maria, Globe Business is reliable.
Aside from the amazing customer service and support of Globe Business, Sta. Maria also praised the reliability of Globe Business’ internet services. Globe Business Direct Internet service offers dedicated internet connection with their chosen bandwidth and a guaranteed 99.8% uptime, which is especially important because they could not afford to be disconnected with the nature of their business.
As an HRIS, the nature of Northeast Business Solutions required them to be online and accessible to their clients. They need to provide back-end support, especially for clients like BPOs, hospitals, and security agencies which have complex shift systems that need to be recorded properly. With Globe Business Direct Internet, they are able to provide after-sales support to their clients without any issue.
“Kay Globe Business Direct Internet, never talaga kami naka experience ng downtime.. I can say na 365 days a year, naka-up ang internet connection namin with Globe,” Sta. Maria shared. This makes Globe Business and its products so essential for Northeast Business Solutions.
Northeast Business Solutions also uses Globe Business Virtual Private Cloud (VPC), which allows them to run even the most difficult applications without the limitations of a public cloud server and with a strict security system for the business’ privacy.
“Our internet along with our cloud servers [from Globe Business] helped us pivot smoothly and almost instantaneously,” Sta. Maria shared about their shift from onsite to remote set-up. “By cloud hosting, we don’t need to physically manage our servers — we can work without anyone in the office. Our employees and customers can access files and the applications easily.” This means that even if there’s a sudden strict lockdown again, Northeast Business Solutions is able to adjust from office-based set-up to remote work easily and immediately.
Northeast Business Solutions has also made use of Globe Business SMS API, which allows them to send and receive SMS notifications to and from subscribers of any local network using a personalized sender identity to build brand trust. As an HRIS service provider, Northeast Business Solutions integrated the SMS API into their services to allow their customers easier access to their HR management needs. For example, when their customer’s employee needs to time in for the day, they simply need to send an SMS for convenience and efficiency on all fronts. These Globe Business products help Northeast Business Solutions serve their clients more effectively.
To help its partners prepare and adapt to Globe Business ICT solutions better, Globe Business also goes the extra mile for their partners by offering training-as-a-service (TRaaS); providing access to Globe Business Academy and all the insights, tips, and resources found within; and granting exclusive rewards and benefits through the loyalty program Upstart. Want to learn more? Head on to the Globe Business website or call 121, Mondays-Fridays 8am-5pm, for more information on how our services can help your tech business transform digitally and efficiently.
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