Restaurants these days are upping their game when it comes to interiors—from sweet and chic to laid-back and industrial. But beyond such frills, a restaurant’s menu still remains as its lifeblood. It’s what drives customers to walk into that door, and it determines how much profit the place can earn in a day. A restaurant’s food, in turn, decides its success, that’s why putting together all possible dishes in one menu requires careful planning.
While such task may seem trivial, coming up with a menu that works is actually a form of science on its own: the kitchen crew should be able to pull off every item added to the list. It should also be cost-effective and marketable. In other words, coming up with the perfect combination of dishes is no walk in the park, so take cues from these restaurateurs and learn how to create a profitable restaurant menu.
It all starts with understanding what your target market wants. “The phrase ‘Know your market’ has been used, rinsed, repeated, and repeated again and again—for good reason,” says chef Noel Mauricio of the Tasteless Restaurant Group. It’s important to anticipate what guests will be looking for as soon as they enter the restaurant. “The general market usually goes out to eat with an idea of what they will want to order. Then again, there are diners who actively go out to try new things. This type of diners usually frequent chef-driven concepts,” adds chef Noel. Taking time to know your market’s needs and habits, including how much they’re willing to spend on a good meal, allows you to adapt accordingly.
It only takes a few seconds to grab the attention of a potential customer. This is especially true for menus posted on social media or through online-booking applications. “I would have appetizers or bar chow as the longest, and a good balance of everything else,” shares chef Gino Gonzalez of Café Ysabel.
Proper descriptions for every dish should also be included, and these have to be straight to the point. Avoid a lengthy menu that can result to guests taking more time to decide on an order while the staff waits on a table for too long.
These menu items are the main revenue drivers of the business—they define what the restaurant is known for. “Star dishes not only bring in revenue but also give identity to the establishment. These dishes get diners’ feet in the door,” explains chef Noel. Other items on the menu should support these star products, helping create a proper experience and bringing in additional income.
Dishes with mass appeal also play an important role. “For example, offering chicken dishes will be sale-able because statistics show that Filipinos eat chicken the most as compared with other proteins,” relates chef Gino.
“There should be a balance of all dishes—seafood, pork, beef, poultry, and even vegetarian—on the menu,” reminds chef Niño Laus of Alamat Filipino Pub and Deli and Agimat Foraging Bar and Kitchen. Consider that every customer has their own preference and dietary restrictions.
Balance should also come in flavors and textures. The menu should provide options for all four major tastes (sweet, bitter, sour, and salty), as well as a variety of textures (ranging from tender to crispy and smooth to crunchy).
A major consideration when creating a restaurant menu is its design. Choose the right colors, fonts, and layout that allow you to highlight the proper items. Everything has to be easy on the eyes. Photos should also be appetizing but realistic. Innovations, such as using tabletop tablets to order, can also add to your restaurant’s overall appeal.
With competition among restaurants becoming more and more challenging, it’s important to stand out through innovation. When potential diners search for your menu on social media, for instance, your offerings have to be immediately enticing. “Originality goes a long way in this industry where you tend to see the same kind of dish across several menus,” chef Niño relates.
When it comes to food, quality trumps quantity, so it’s a must to come up with original concepts that will keep guests coming back. “Remember that being profitable is not always how much you make per day, but how long you will last,” he adds.
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The challenge for many local, home-grown businesses is not just competing with big fast food chains. There’s also the need to stand out to get recognized and be remembered. Innovation is a key factor.
Bigg’s Diner, a 34-year-old family-owned business established in Naga City in 1983, is one of the oldest local fast-casual restaurants in the country.
When Carlo Buenaflor, current chief executive officer of Bigg’s Diner, took over the business in 2005, he realized the changing trend in the local restaurant industry. Customers were looking for a restaurant where they could hang out. What’s more, they wanted a place with good internet connection so they could be in constant touch with family and friends, and post updates on social media.
With foodies taking their dining experiences—where they go or what meal they are having—and sharing them on various social media platforms, there was an immediate need for internet access.
With several branches already established in the Bicol region, Buenaflor saw the need to incorporate digital technology in their day-to-day operations.
With the help of the digital technology provided by Globe myBusiness, Bigg’s Diner was among the restaurants that offered FREE WiFi to their customers early. Thus, loyal patrons now had a new reason to hang out at Bigg’s Diner and enjoy its delicious burgers, fries, and other offerings.
“We wanted to offer a superior dining experience like what you get from a fast food chain. And with a good internet connection, customers are able to share their meals on social media,” Buenaflor said.
In addition to this, Carlo also used chat apps to keep tabs on all branches of Bigg’s Diner, reducing the need to call all branches and check emails to get daily updates and to issue instructions.
One of the most productive innovations Buenaflor applied in the operations of Bigg’s Diner, with the help of Globe myBusiness, was the use of Restograph. With this solution, the manual monitoring of their sales and status of inventory in all branches was digitized and became easier.
“All our transactions are linked to our sales inventory. Tracking our sales, stock levels, and all our menu items are easier to monitor and in real-time,” Carlo said. “Best of all, we avoid food spoilage by knowing exactly which items are selling the most and what items we need to push more.”
Bigg’s Diner’s intends to consolidate its success with Globe myBusiness by establishing its own unique direct line for deliveries, bypassing area codes across the Bicol Region. By doing so, Buenaflor hopes to establish Bigg’s Diner as the first restaurant chain in Bicol to streamline its delivery service.
According to Buenaflor, the restaurant’s partnership with Globe myBusiness is one of the best moves they have made in putting Bigg’s Diner on the right track and giving customers the dining experience they are looking for.
Bigg’s Diner CEO Carlo Buenaflor talks about how his restaurant managed to find success amid the tight competition in the food-serving industry. Check out how Bigg’s Diner won the hearts of its patrons and managed to trample over competitors here.
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