For small and medium enterprises, outsourcing the logistics component of the business is often the most efficient and most cost-effective option. After all, investing in a delivery van or truck is no small expense. But given the importance of logistics when it comes to operations, it’s crucial to choose a third-party provider that’s a good fit for your business; picking the wrong partner can end up being costly and stressful, and may even put the reputation of your business at risk. So how to decide which delivery service is right for your business? Below are some of the things you should look for.
1. Impeccable customer service.When you entrust your business to a logistics provider, you’d want to be able to stay in touch with them. Go for a company that is easy to contact if you have questions or concerns about the items you’re transporting.
Mober, a Filipino logistics technology company, has a dedicated call center for this purpose. As Mober CEO and founder Dennis Ng points out, Filipinos are segurista—even after making a booking through an app, customers still want to make sure that their booking went through. “Kami lang yung may call center that you can call, and somebody will answer and tell you, ‘Hey, we received your booking,’” he says.
2. Solid experience.It’s best to put your trust in a company that has experience in your type of business. Mober is the trusted logistics provider of such recognizable brands as SM Department Store, Our Home, Mandaue Foam, Adidas, and Dunlop. It also receives plenty of business from small catering companies as well as pet companies. (Ng is an avowed dog lover so it’s not surprising that Mober offers pet transport services.)
3. A good reputation.Apart from customer reviews, you can also look at a company’s partnerships as an indication of its reputation. In 2018, Mober received a capital infusion from 2GO, one of the country’s leading logistics providers—a clear indication of trust in this start-up company.
You should also consider if a logistics provider safeguards its integrity over making a quick buck. Ng relates a couple of times they had to turn down certain clients. In one instance, it was a security agency transferring firearms from one headquarters to another. Mober initially agreed as the company had the proper papers. “But there was a time when they booked again [and] we declined already because it was election [season]. As much as we wanted to fulfill the delivery, we had to abide [by the law],” explains Ng. He also recalls the time they turned down to transfer a cadaver from the airport to a funeral home! “We need a permit kasi to transfer,” he explains.
4. Technology you can count on.These days, logistics companies aren’t just purely logistics companies—they are, or should be, tech companies as well.
Technology allows a company to keep track of deliveries, which allows you to rest easy. Mober’s partnership with Globe myBusiness allows it to keep tabs on its 300-plus van partners. This collaboration also helps create a heat map to plan the most efficient routes possible, which translates to more efficient operations for a business.
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