The pandemic changed our outlook almost overnight. Pre-lockdowns, Filipinos were cautious adopters of e-commerce, but now we embrace it and see it as essential. Resilience and compassionate listening have been key for many Filipino entrepreneurs to adapt to the times. One of them is Canlaon Mart, a diversified retail business in Canlaon City, Negros Oriental. Focusing on their customers’ needs, they found ways to adjust their offers and operations, partnering with Globe Business to help them pivot digitally in the new normal.
Through this mindset, they’ve grown from being a food and beverages retailer and wholesaler and ventured into fuel, hardware, farming, exclusive dealerships with San Miguel Beer, Tanduay, and Coca-Cola, and even financial services like Perahub for money remittance and BDO Cash Agad for ATM Cash withdrawals. “All of our ventures are driven by what the market needs,” says owner Jeff Rey C. Jalandoni. Adapting digital innovations with Globe Business’ help is just another way they’re leaning into what their customers are looking for.
Being an essential service provider, Canlaon Mart was saved from shutdowns during ECQ. However, food supply dwindled due to manufacturing disruptions, travel restrictions, and periodical liquor bans. Demand for fuel dipped when people stayed home.
“As a precautionary move, we were obliged to centralize operations to our main branch to implement health protocols and consolidate manpower. We increased inventory of goods experiencing supply disruption. We changed how we handle transactions like ordering, payment, and banking from face-to-face to online, minimizing travel as our bank is 40 km away. We were increasingly dependent on internet connectivity to adapt to the pandemic.”
Since their customers needed internet too, they partnered with Globe and TM to provide prepaid load in the mountainous areas unreached by cell towers or motorcycles. The initiative is called Piso Wifi, powered by P2P Wireless Networking, and it answers the “need for connectivity that evolved from optional to essential” at an affordable price.
For Jalandoni, “Globe Business is a trusted technology partner” with customizable services and a supportive team that propped up his business’ diversification pursuits. As a Direct Internet subscriber, Canlaon Mart enjoys a dedicated, uninterrupted connection with equal upload and download speeds, serving as a “lifeline for the network in mountainous communities and the entire business.” Remote monitoring and improved security is also made possible by Globe’s Managed CCTV, allowing them to focus on their core business.
Inevitably, technology will advance and impact everyone in the coming years. Let Globe Business be your partner in finding the best digital solutions — from mobile internet to cybersecurity — for greater success.
Staying healthy becomes a real priority for everyone as we claw against COVID-19 and its socio-economic repercussions. As medical frontliners defend our forts within the walls of hospitals and clinics, safeguarding patients’ and medical workers’ healths through social distancing is key to meet today’s demands and needs. This is why many clinics nationwide expanded to teleconsultation and home service. Among them is the Keralty Group, a trusted healthcare provider since 1954 that began in Spain and expanded to Latin America, United States, and Asia — starting with the Philippines in 2016. Their nine strategically located facilities like Megaclinic (Mandaluyong), TopHealth (Manila), and MetroSanitas Festival (Muntinlupa) have one goal: provide world-class Multi-Specialty, Ambulatory Surgical clinics in the country.
When the virus started to wreak havoc and we knew little about how it was transmitted, the biggest challenge was “ensuring patient and staff safety, so we made sure proper infection control is implemented,” according to Keralty Clinics Philippines’ Business Development Director Philip Neri Estocada. Walk-in services started picking up post ECQ, but even more so for their online and telemed services that they supplemented their operations with technology and reliable connectivity.
As a healthcare facility, patient records had to be accessible but confidential. For that, Keralty relies on Globe Business, their “partner in innovation,” says Estocada.
With Globe Business’ Direct Internet, Keralty clinics experience a dedicated bandwidth with equal speeds for file uploads and downloads. There will be no more long waits for retrieving files or routing paperwork. Patients and doctors have more time to talk, the former feeling more cared for, and the latter happy to have served better, both secured without sacrificing their health.
Google Workspace also enables Keralty to update and see files on-the-go. Teleconsultations can run seamlessly over Google Meet, vital health indicators quickly recorded in Google Sheets, then securely filed in Google Drive. Simple yet substantial, these solutions empower practitioners to serve more Filipinos with equal professional care as in-clinic.
Keralty Group will keep expanding, especially in underserved areas in the Philippines. Globe Business will be by its side, continually developing cell sites and digital solutions. Stay up to date with Globe Business here.
Even if the past two years challenged tried-and-tested business practices, industries found ways to adapt to the new normal. Last September 18’s Globe Business conference, G Summit: Opportunities Unlocked, intended to uncover these key learnings so micro, small, and medium enterprises can discover and take opportunities to grow their businesses. Opportunities relevant to the business topics Leadership, Productivity & Remote Work, Practical Marketing, Human Resources & People Engagement, and Technology & Digitalization were the highlight of the conference.
Inviting over 20 industry experts and acclaimed entrepreneurs, the G Summit aimed to empower and inspire event attendees to take charge of their growth through in-depth talks vital in today’s business climate. Here are insights from the event every MSME should be aware of.
A critical highlight of this year’s G Summit is recognizing that businesses succeed better when they work as one. Surviving challenges wouldn’t have been possible if not for local businesses helping, sharing, and collaborating with each other. This was at the core of the plenary speakers’ messages, hosted by Sonjia Calit. Issa Cabreira, KD Dizon, USec. Bles Lantayona, and Fernando Zobel de Ayala share G Summit’s goals of reclaiming success and sparking social good to uplift communities, unveiling ongoing programs that highlight the same objectives.
Renowned analyst and international speaker Brian Solis drove this point further, sharing, “As a community of entrepreneurs, we can move; we can do things that others can’t. This is your time to unlock opportunities and explore new ways to grow your business. Your customers were disrupted in this time too. They were also digitally-transformed. Let’s look at it from their perspective. That’s a growth mindset. We have to be human-centered, digital-first, and technology-enabled. As an entrepreneur, this is your time. You are the architects of the future that didn’t exist before the pandemic.”
Famous actor and entrepreneur Marvin Agustin reminded participants that resilience is inherent in our culture, inspiring them to embrace the Filipino characteristics: sipag, tyaga, diskarte, kapal ng mukha. “Either we grab the moment and put all of ourselves into it, or else we cannot turn a crisis into an opportunity. New models for businesses will emerge very quickly. How best we adapt to these emerging trends will determine our success,” he said.
True leadership is tested when business owners and managers must navigate unfamiliar situations with limited resources, and a team needing their guidance. Spring Valley CEO Jonathan De Luzuriaga covered the ways to do so in his talk Engage for Impact: Leadership in Times of Crisis. He left attendees with this important thought: “Anyone can lead when the plan is working. The best leader is when the plan falls apart.”
Head of Business Banking for Bank of the Philippine Islands Eric Luchangco followed this up in his talk, Leading in a Transitional Period. Luchangco mentioned, “Don’t rely purely on past experiences to solve current problems or identify new opportunities created by the change in the environment.” This encapsulated his talk on helping transform key personnel into decision-makers who can steer their businesses towards further growth.
In Role of Digitalization on MSME Growth, Mynt Head of Product Ferdie Perez discussed how technologies like GCash have helped communities bounce back from the pandemic’s economical hit. Introducing GCash Pro for businesses, which features easier access to merchant loans, attendees learned how to use tech like this for productivity, profitability, efficiency, and competition. “Regardless of your size, your skill, whether you’re formal or informally doing it, we want to offer the solutions. We want to offer the answers to the pain points that businesses are experiencing today,” Perez mentioned.
In times of a shifting workforce setup and economy, maintaining the same level of productivity is the priority. This is tackled in Employee Experience and Hybrid Work headed by Vett Watson, Modern Work & Security Business Lead at Microsoft Philippines. He gave tips on efficiently maintaining workforce performance and keeping team morale up, saying, “When we invest in people and we invest in the employee experience, we can directly impact engagement, retention, employee satisfaction, and profitability.”
Stephen Liu, Carrier Channel Sales Leader APAC at Zoom, touched on these themes as well in his session Remote Work and Changing the Game for Business in the New Normal. He shared, “Providing the workforce the autonomy over where, when, and the amount of work can actually increase the number of high performers.”
With minimal experience in distance management and remote work, finding the right way to handle people is often confusing and stressful. Squadzip VP for Business Development Raymond Villanueva helped participants identify what their businesses need to focus on in Making Remote Work Productive. “It’s not that we do not communicate [well] digitally, it’s just that we need to adapt to work digitally — and to do this we need the right equipment for our teams and giving them the proper tools,” he said.
Among the most fundamental tools and strategies for any business is marketing. But has marketing evolved differently in the pandemic? And how can business owners adapt to this change strategically? Gino Pineda, Vertical Lead at Facebook, answered these concerns in Facebook Advertising 101. “It’s really critical that small business owners meet their customers where they are. As a business owner, you want to be able to connect with your customers wherever they are.”
“Any of our platforms [can] be made more useful this year when it comes to sharing optimism,” said Wunderman Thompson Executive Strategic Planning Director Pam Garcia, in Game-changing Business Trends in the New Normal. In this talk, participants were informed of top trends that can inspire business owners to create or reinvent their products and services.
When it comes to influencer marketing, Cathy Pumarega and Jhenice Alana, VP for Business Development and Account Director of GetCraft Inc., respectively, gave the rundown on choosing the right partners for your business, including a free Influencer Brief Template, in Influencer Marketing: Why Does it Matter to your Brand? “Creating a personification of influencers is important as they would have to match your brand’s values and ultimately represent your brand amongst their target audience or followers,” stressed Pumarega.
In order to help attendees understand how to go about establishing their brand and choosing influencers, Alana walked them through the Influencer Brief Template, which ensures teams are aligned with goals and executions to achieve successful campaigns. “As to anything, and much like how you do it with your businesses, you always need a proper foundation for everything,” she said.
Canva Philippines Community Manager Chris De Vera challenged businesses to think about their purpose and values and how best to communicate these to their markets through design in Branding for your Business. “Don’t risk watering down your brand’s personality. Sino ba ang brand ninyo? Think of your brand as a person. What connects you to it?” he asked. De Vera established this foundation before delving into design elements that will resonate with customers.
The Employee Experience During the Pandemic session with Globe Telecom Inc. Employee Engagement Manager Mark Dimaisip helped business leaders learn the ideal ways to care for their people. Understanding what employees — any company’s greatest asset — are going through in these challenging times benefits businesses as a whole. “There is not one program that will work for everyone. That’s why empathy and employee listening are very important. The more you listen to them, the more answers you get,” suggested Dimaisip.
In Leadership and Employee Engagement for the Future Normal, attendees learned that effective human resource management begins with an internal change in company culture. Mark So, CEO at Business Maker Academy, talked about keeping an open mind to help identify pain points within businesses’ workforces and ways to help. “Be inclusive. You cannot have fans as leaders. But friends — true friends can really be your fellow leaders.”
Atty. Kesterson Kua, Partner at SKY Law, pointed out the five emerging business shifts in Philippines HR Trends in the New Normal, which arevirtual work, digitization & technology, social media regulation, mental health, and compliance. He stressed that “digitization and technology will be [the] key. Data will be driving the new world. Your competitors will be data-driven. Their employees will be technology-savvy. What about you? Are your employees and systems ready to take on this challenge?”
First, businesses must cover their bases. Protecting virtual storefronts is paramount as competitions moves to the digital realm. The talk Jumpstart your Security Journey provided a roadmap for MSMEs to get started.Speaker Albert Dela Cruz, Founder & Director at Philippine Computer Emergency Response Team (PHCERT), emphasized how all businesses should take cybersecurity seriously. “There is a paradigm shift in terms of information security. Before we had a saying ‘trust but verify.’ Now, we say ‘never trust, always verify.’ Because of today’s cybersecurity threats, it’s not if you’ll get attacked, it’s when and how severe.”
In Business Continuity and Solutions to Boost Operational Efficiency, Globe Business Solutions Architect Timothy Genato discussed how technology and digitalization powers business continuity plans to mitigate crises and improve business resilience. He leaves attendees with an important thought: “We cannot afford to think and pretend that [companies] will never ever face a disruptive event or incident.”
For owners who’ve felt overwhelmed by the increasing business demands and changes, and felt frustrated about coping with technological advancements, Yashua Group General Manager Ron Bayron shared ways to aid MSMEs overcome challenges and promptly respond to new opportunities in IT Trends, Digital Transformation, and Critical Tips for Success in the New Normal. “You succeed by knowing, not ignoring,” he mentioned.
CEO of HYBrain John Dueñas talked about technology’s impact on the healthcare industry in Journey of Healthcare Institutions Towards Digitization. “In this kind of digital journey, your traditional digital house model, from being focused on security, will now be moving towards having created a network of trust,” he said.He also touched on how HYBrain’s partnership with Globe Business in forming a Hospital Information System helped facilities improve overall patient care.
Gauging if Your Company can Safely Collect Data led by NADPOP Founding Chairman enlightened attendees on data collection’s do’s and don’ts. The two-time president of the Philippine Computer Society goes through every detail of data privacy, leaving attendees with this instruction: “What gets measured, gets improved. When you don’t measure anything, you don’t get to improve it. So you have to use measurement to be able to make sure that you understand where you are in this current time, and how you progress to the next level.”
Leaving no stone unturned, G Summit participants unlocked vital opportunities to persist, move forward, and uplift each other in the new normal through these vital insights.
You, too, can still learn from these seasoned industry experts! Just visit glbe.co/GSummit to register and get your ticket. Watch the videos on demand until October 18, 2021.
Enjoyed the tracks discussed at G Summit? Get invited to more Globe Business events and masterclasses by signing up to the Globe Business Upstart loyalty program here. The learning never stops, and neither does the success with Globe Business as your trusted partner.
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