It’s an uncertain time for business owners. Social distancing measures required of a pandemic, such as COVID-19, might paint a grim picture for businesses. Yet, it’s time to talk about how you can see this as a pause rather than a full stop.
With this situation forcibly teaching us business resilience lessons, those who can draw out valuable lessons and see the possibilities are the ones primed to get back on track once this is over. So what can you do in the meantime? Study the crisis deeply and see how you can apply the learnings we gathered here.
The way you look at things doesn’t shape the whole outcome, but it does determine how you start handling the situation. According to Harvard Business Review, you should allow yourself to feel the frustration. Then, prepare to handle it by asking yourself: What can I learn from this? What’s the next step that I can work on?
Once you answer these questions, frame the situation so you can deal with it. It cites four ways to do this:
Throughout any frame used, it is useful to focus on the positive, as typical as that sounds. Look at it this way — for example, a situation will give you a 5% chance of failure and a 95% chance of success. A person is more attracted to a situation framed to focus on the success rate.
Those who communicate clearly and surpass customers’ expectations will always increase their brand’s value — even during the pandemic. One example is that of Auntie Anne’s.
Chief Operations Officer Mikkel Paris shared, “Most of our marketing is done on social media. I am very heavily involved in that even if I’m the COO. We use technology to look at demographics in different areas. If we’ll open a store for delivery or take out, we’ll boost for that specific location.”
He goes on to elaborate how he maximizes social media for customer engagement.
“With Facebook and Instagram, we use these very heavily to communicate with our customers. We focused quite a bit on that and we were able to respond, because a lot of customers send us messages regularly asking ‘Are you open here now?’ Or [ask] other clarifications. so we use the technology that we have at hand even from home or remote areas to respond immediately to our customers… The big push for us is to bring our products to the customer. The stores that we opened now for delivery and pick up are doing phenomenally well. Better than we have hoped for. It just goes to show that there really is a market for the delivery of our products.”
Be hands-on in your various communication platforms to help keep your business going. Let your customers feel your presence, even if not physically. Get started by looking into M360 and SMS API services. With these, you can customize, automate, and blast your messages to all your clients.
Use the time to think of creative ways to get your products or services across. Turning to online alternatives is a way that will keep you relevant to your customers. Examples are gyms holding online classes, DIY cooking and artistic demos, or live “concerts” and other performances.
Here, we clearly see how technology opens opportunities for you to reach your market. With all eyes online, you can also use these online videos to introduce new products. Treat potential customers to trial periods and turn them to loyal patrons.
In terms of operations, plan for employing a rotational skeletal workforce if your business needs to be open. For the rest of your staff who are mobilized to work from home, remember that good internet connection is key. Help them prepare an efficient work-from-home setup. Offer prepaid internet kits and computers (or computer loans) to employees.
Also, don’t forget to beef up your website and e-commerce platforms and partnerships. Consider joining online selling groups to reach as wide an audience as possible.
Remote work might not be ideal at first, but you can’t ignore the perks: zero commuting costs, an opportunity for better work-life balance, and increased efficiency when done right.
In a GeekWire interview, Zoom CEO Eric Yuan shares how he thinks the response to the coronavirus outbreak could lead to a significant shift in how people work.
“Given this coronavirus, I think overnight, almost everybody really understood they needed a tool like this,” Yuan said. “This will dramatically change the landscape. I truly believe in the future, everyone will [use] video for remote worker collaboration.”
Don’t let the lockdown keep you from connecting with your co-workers and clients. Maximize online tools available like Google Workspace (previously known as G Suite), conference apps like Zoom, and prepaid internet kits to keep your team connected. Explore new work collaboration platforms that best suit your needs.
This crisis didn’t leave any industry unaffected. How is each one dealing with it? Restaurants and retail shops are utilizing third party delivery services. Finance and banking services have been offering softer payment terms and extensions. Schools, BPO/IT, manufacturing, and logistics companies are working on migrating systems online. Even hotels are offering various rebooking and rewards options to ease off cancellations.
Companies who take different scenarios like pandemics, natural disasters, or political unrest into account will be better prepared next time. What can you incorporate into your own planning?
Meet with your team to see bottlenecks in your supply chain and how you can remedy them. Know what aid you can get from the government and fulfill the requirements. Determine the team members who will be part of the skeletal workforce or work remotely. Explore making use of third-party operators such as delivery services or payment platform, like GCash.
With all that said, take this challenging time as an opportunity to learn new ways to operate your business. With insights from key industry players and case studies from other companies worldwide, we’re here to remind you that you’re not alone. You can keep your business up and running even with limited movement and accessibility during COVID-19.
Globe myBusiness will be with you every step of the way. Schedule a consult with us to learn about how we can help your business get back on track.
HELPFUL PRODUCT INFORMATION:
Send important announcements branded with your company name to employees and customers with M360. More information here.
Enjoy seamless collaboration and communication with your team even when crises keep you apart with Google Workspace (previously known as G Suite). Learn more here.
Coordinate with your employees and address customer queries without issues with UNLI Internet 1899. Click here to know more.
Help the team stay connected and productive from home without the high cost with Globe Business Starter 399 with a FREE Prepaid Kit. Click here to know more.
Send support and salary to your employees via GCash with myBiz Wallet. Click here to know more.
To help you stay connected during these critical times and reduce physical contact, we’ve temporarily stopped sending paper bills. In light of this, we’ve developed new ways for you to access available eBills and ePayment Channels during the COVID-19 Crisis.
Receive your mobile and broadband bills to your registered email address. You can do this by:
Step 1: Update your enrolled email address here. This is important so that your bills will be sent to the correct address.
Step 2: Receive bulk bills for companies with a Gmail email linked to Google Drive. If you are the company representative (assigned SPOC), and you have a view of your company’s bills, a summary of your bills will be sent to your registered email address or via Google Drive only.
Step 1: For Mobile subscribers – GlobeOne can manage all your Globe accounts and records with one easy-to-use app. You don’t have to line up at any stores or talk to a customer service representative on the phone. To register:
Step 2: For broadband subscribers – Chat with us on our page to request a copy of your bill. Available 9 am to 6 pm Monday to Friday.
Pay your Globe myBusiness bills online using GCash or credit and debit cards through this link. It gives you the flexibility to pay in bulk or for individual accounts. Best of all, it is posted in near real-time. Here are the simple steps:
Step 1: Go to globe.com.ph/paybillcorp
Step 2: Type in your mobile, landline, or account number
Step 3: Enter the amount to pay.
Step 4: Choose payment option: GCash, credit card, or debit card.
Step 5: Add your email to receive your official receipt.
Note: Payments made via Globe’s online payment facility will be posted near real-time and your official receipt will be viewable the next day via the GlobeOne app.
If you have an online account with any of our partner banks, you may use their payment services feature to pay for your Globe myBusiness postpaid or broadband bill. For more information, you may contact your bank directly.
| GLOBE | INNOVE | BAYAN | |
| BDO | Globe Postpaid Mobile Globe Mobile |
Innove Globe Landline Tattoo Broadband |
Bayan Telecommunications, Inc. |
| BPI | Globe Telecom-Handyphone | Innove Communications, Inc. | Bayan Telecommunications, Inc. |
| MBTC | Globe Telecom | Innove Communication | Not available for Bayan |
| Union Bank | Globe Handyphone Globe Telecom |
Innove-Globelines Innove Communications Innove Globe Quest |
Bayan Telecommunications |
| Security Bank | Globe Telecoms | Innove | Bayantel |
| RCBC | Globe Telecom | Innove Communications | Bayantel |
| Landbank | Globe | Innove | Bayantel |
Paying your bills can be as easy as a few clicks. Note that procedures may vary per bank. Contact your bank for enrollment-related inquiries.
Step 1: Open an online account
Step 2: If you already have an online banking account, enroll your Globe bill using your account number.
Step 3: Pay your bill
Wire transfer is a transfer of funds done electronically across a network of banks. Senders pay for the transaction at the remitting bank and provide the recipient’s name, bank account number, and the amount to be transferred.
To do this:
Step 1: Contact your bank to request a wire transfer to Globe’s depository accounts at Standard Chartered and JP Morgan banks:
Note: Different banks will have their own set of requirements. You may be directed to their online banking platform to do wire transfer. Banks will ask you to provide the recipient’s name, bank account number, and amount to be transferred.
Step 2: IMPORTANT! Once the payment goes through, fill out the form at http://glbe.co/billpay to send your payment breakdown. Indicate the payment amount you are allocating for each of your accounts. This is to ensure that your payment will be posted to the right accounts.
Note: The posting of your payment and the issuance of the official receipt will be automatically processed within 4 business days after submitting the form. The official receipt will be sent to the email address you registered in the form.
To know more information about paying via direct deposit to Globe’s bank accounts, you may contact your Globe myBusiness Account Manager.
You may now use the Electronic Creditable Withholding Tax or the eCWT Portal to automate processing CWT certificates. This will replace the printing and manual submission of BIR Forms 2306 and 2307.
With the eCWT Portal, you can submit your CWT certificates while you work from the safety of your home. The eCWT portal is duly approved and supported by the Bureau of Internal Revenue (BIR) through BIR Memorandum Circular no. 121-2019.
Be able to monitor and pay for your account while staying #SafeAtHome. Stay up to date with the latest COVID-19 business best practices and developments. Above all else, stay safe and healthy!
UPDATE YOUR CONTACT INFORMATION:
Exclusive offers, event invites, and freebies await when you update your contact details! Get these and receive real-time notifications on your account when you update now: glbe.co/Get-Updates-GmBA
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DIGITAL MARKETING IN THE NEW NORMAL:
Exploring Advertising Options on How You can Stand-out from the Digital Clutter
Business Consultation Caravan Series: TeleHealth in PH: Protecting Your Business and Your Employees
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Missed it? See the recaps of past events below.
Business Consultation Caravan Series: Business Registration Walkthrough for Aspiring Entrepreneurs
Business Consultation Caravan Series: Kids & Technology – Parenting in the Digital Age
Business Consultation Caravan: Saludo, SME! #ParaSaBgongBukas
Business Consultation Caravan Series: How to keep your Hotel, Resort and Restaurant Business up to Speed
Business Consultation Caravan Series: Learn how Technology can help your Food Business Thrive in the New Normal
Using Instructional Tools for Online Learning
Online enrollment made easier with Globe myBusiness School Management System
The Financial Sector After ECQ: How to Move Towards Recovery and Continuity
Caring for the Mind and Heart During Enhanced Community Quarantine
One Month After Quarantine: The Unexpected Birth of a New Tech Landscape
E-Skwela: A Webinar on Learning Technologies Integration in Schools During The COVID-19 Crisis
Find all the tips, guides, and solutions your business needs to cope during the COVID-19 pandemic. With the wave of information coming in every minute, may it be from media, government agencies, or even fake news, we filter the information, only from reputable sources, that your business needs. That way, you can focus on continuing and rebuilding a livelihood that cares not just for you, but for your employees and their families as well.
COVID-19 RELATED BUSINESS & CURRENT AFFAIRS:
UPDATES & HOTLINE:
INTERNATIONAL COVID-19 RESOURCES:
COVID-19 TRACKERS:
BUSINESS GUIDES FOR COVID-19 MANAGEMENT:
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Globe is with you and the entire country in these trying times. As we put our customers first in everything we do, your and our employees’ safety and well-being are on top of mind amidst the COVID-19 outbreak.
Please note that we are enforcing new working arrangements related to COVID-19. We appeal to you to bear with us and join us in limiting the spread of the virus:
All Globe Stores are closed until further notice. Instead, you may reach us through the following channels:
TO AVAIL SERVICES
FOR AFTER-SALES CUSTOMER SUPPORT
To help you stay connected during these critical times, we are giving you a 30-day bill payment extension from your due date. To reduce physical contact, we’ve temporarily stopped sending paper bills.
Please stay #SafeAtHome, download and use these FREE Globe apps:
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Start with the 3 Es — Educate, Equip, and Empower — to know how to handle your business amid the COVID-19 crisis.
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How are different industries tackling COVID-19? Bold business leaders from the Retail, Food Service, Manufacturing, Logistics, and Hotels & Accommodation industries and share their stories.
Business calls at any time of the day, and a lot of industries have to keep going even in the face of the harshest man-made and natural disasters. Every area where a business operates is vulnerable to contingencies, and business owners are always right to prepare for any eventuality.
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Government loans, new technologies, and changing consumer behavior provide opportunities for your business to manage COVID-19.
What can COVID-19 teach us when it comes to crisis management for businesses? Read on to see how you can make the most out of each lesson and be prepared for whatever happens.
Now that social distancing at work is the new normal, how can you make sure you’re running a safe operation?
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The pandemic may put children out of school, but that doesn’t mean they can’t continue topnotch education at home. Educate, equip, and empower your institution on the best steps to take during any kind of crisis it may face.
You can minimize COVID-19’s impact to your school, teachers, and students’ education with this guide.
Nurture students’ minds without the limitations of walls. Implement a distance learning strategy to make learning from home and your school disruption-proof.
Find out ways to beef up your school’s marketing efforts through this guide.
Running a school is more like managing a business. Let these pointers serve as tips.
The education sector gears up to embrace the power of digital technology.
What does a future-ready school look like? Check out the handy innovations that forward-thinking school management systems are integrating into their schools.
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We compiled these digital tools that can help you stay productive at home. Check which ones work for you and download away – most of them are free.
Stay up to date with the latest COVID-19 developments through the resources provided. Above all else, stay safe!
For concerns about your Globe myBusiness account, don’t hesitate to call the hotline number (02) 7780-1010. We’ll always be happy to serve you.
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